Shipments and returns

Shipping Policy

Orders received and authorized by 11:00AM PST (M-F) generally ship the same day. Orders received and authorized after 11:00AM PST will ship by the end of the next business day*

* Orders placed before 11:00AM PST may not ship that day for reasons including but not limited to: credit card processing errors, shipping and billing address verification, and inventory availability.
* Orders over $500 require a delivery signature

Shipping to Alaska & Hawaii

Orders being shipped to Alaska or Hawaii must choose 2-Day shipping as a minimum, as all orders must be shipped via UPS Express. Even if you don't select 2nd Day shipping, you will automatically be charged the 2nd Day shipping rates when your order is processed.

Note that UPS 2nd Day Delivery to certain areas of Alaska and Hawaii can take 3 business days, depending on destination ZIP code. For additional details about Alaska and Hawaii shipments, please see UPS.comĀ 

Express Shipping

If you would like your order shipped via 2nd Day or Next Day, please make that selection at checkout. Express shipping charges are calculated by weight and location and will be calculated when you checkout.

PO Box addresses

We currently do NOT ship to PO Box addresses.

UPS Claims

We promise to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items.
We will assist customers with filing a UPS claim in the event of loss, theft, or denial signature. However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact UPS about any loss or delivery disputes. The purchaser is encouraged to dispute any credit card charges with their credit card company for undelivered merchandise. Doing so allows time to work with UPS, your local authorities, and insurance company regarding any matters of theft.

Contact us

Phone 1-888-ZOOPER-9

Our support hotline is available 24/7.

Contact our expert support team!