Return Policy (Paragraph)

Your satisfaction is guaranteed thanks to our 30 day return policy for all products purchased on in the United States. Read more about our lifetime return policy on for the United States.

Return Policy (Download)

We only accept returns for all products purchased in the United States on the online shop within 30 days from the time of purchase. Returned products must be NEW, UNUSED, and not personalized or embroidered. You must contact us for a RMA number prior to your return and provide proof of purchase or an order confirmation number before the return can be authorized.

Please note:

• Opening a box to verify contents, size, fit, or color does not disallow a return. Products showing signs of use or missing inner packaging are not considered new, and are thus non-returnable.
• The condition and packaging of a returned product must be as it was when received, complete with all warranty cards, original box(es), original packaging, and manuals/instructions.
• Please use care when opening and trying your product(s) so that you remain entitled to a refund should you chose to return your product(s).
• All return shipping charges and materials are your responsibility.
• The original shipping charges or express shipping charges are non-refundable.
• If you refuse the delivery of a package, you'll be charged for return shipping.

Warranty & Damage Issues

Please examine your order carefully upon delivery to make certain everything is in perfect condition. If you have a question or concern about your order, please contact us immediately at 1-888-966-7379 or We'll arrange to get you a non-damaged item as quickly as possible.

Return Instructions

A return address label is included with your order (it is not a prepaid shipping label). You are responsible for return shipping charges, unless the item is not what you ordered, defective (within 30 days of delivery), or damaged due to shipping (within 30 days of delivery).

If you are returning a product, call us at 1-888-966-7379. We will help with the specifics and answer any questions about your return. Refunds will be issued to the original method of payment used (original credit card typical processing time for returns is 72 hours post item receipt. If a credit is due, processing may take as long as 7 business days for your credit/debit card to reflect the refund).

Contact us

Phone 1-888-ZOOPER-9

Our support hotline is available 24/7.

Contact our expert support team!